Customer- driven strategy 
Contributors by Ville Isoherranen, Pekka Kess, ... (et al.) ; edited and compiled by Koros Press Editorial Board 
 - 1st ed 
 - London  Koros Press Limited  2015 
 - ix, 257 pages : illustrations (some color) ; 24 cm 
<br/><br/><label>ISBN: </label>9781785690754 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning. Customer services. Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.812 ISO