TY  - BOOK
AU  - Patterson, Kerry
TI  - Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
SN  - 9780071446525
SN  - 200527653
U1  - 303.69 PAT 
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Communication in management
KW  - Communication in organizations
KW  - Interpersonal communication
KW  - Interpersonal confrontation
KW  - Interpersonal Relations
N1  - Includes bibliographical references (p. 271-272) and index
ER  -