Patterson, Kerry <br/><br/>
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior 
Kerry Patterson ... [et al.] 
 - New York  McGraw-Hill  c2005 
 - xviii, 284 p. : ill. ; 23 cm 
<br/><br/> Includes bibliographical references (p. 271-272) and index 
<br/><br/><label>ISBN: </label>9780071446525 
<br/><br/><label>ISSN: </label>2005276538 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management<br/>Communication in organizations<br/>Interpersonal communication<br/>Interpersonal confrontation<br/>Interpersonal Relations
<br/><br/><label>Dewey Class. No.: </label>303.69 PAT