TY  - BOOK
AU  - Fearn-Banks, Kathleen
TI  - Crisis communications : a casebook approach
SN  - 9780805857726
SN  - 200601680
U1  - 659.2 FEA 
PY  - 2007///
CY  - Mahwah, N.J
PB  - Lawrence Erlbaum Associates, Inc
KW  - Advertising - Case studies
KW  - Crisis management - Case studies
KW  - Public relations - Management - Case studies
N1  - Includes bibliographical references (p. 369-377) and index
ER  -