Creating value with knowledge : insights from the IBM institute for business value edited by Eric Lesser, Laurence Prusak - Oxford Oxford University Press 2004 - xvi, 222 p. : ill. ; 24 cm Includes bibliographical references and index ISBN: 9780195165128 ISSN: 2003051710 Subjects--Topical Terms: Knowledge management Dewey Class. No.: 658.4038 LES