Duchessi, Peter <br/><br/>
Crafting customer value : the art and science 
Peter Duchessi 
 - West Lafayette, Ind  Purdue University Press  2002 
 - xi,193 p. : ill. ; 24cm 
<br/><br/><label>ISBN: </label>9781557532312 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 DUC