Sharma, Jyoti <br/><br/>
Consumer satisfaction and loyalty in Indian consumer banking 
Jyoti Sharma 
 - New Delhi  Universal Law Pub. Co  2007 
 - xix, 250 p 
<br/><br/><label>ISBN: </label>9788175346208 
<br/><br/><label>Dewey Class. No.: </label>658.834 JYO