TY  - BOOK
AU  - Cohen-Posey, Kate
TI  - Making hostile words harmless : a guide to the power of positive speaking for helping professionals and their clients
SN  - 9780470281949
SN  - 200704764
U1  - 153.6 COH 
PY  - 2008///
CY  - Hoboken, NJ
PB  - John Wiley & Sons
KW  - Invective
KW  - Verbal self-defense
N1  - Includes bibliographical references (p. 171-172) and index
ER  -