TY  - BOOK
AU  - Forrester, Eileen C
AU  - Buteau, Brandon L
AU  - Shrum, Sandy
TI  - CMMI for services : guidelines for superior service
SN  - 9780321635891
SN  - 200903136
U1  - 005.1 FOR 
PY  - 2010///
CY  - Boston
PB  - Addison-Wesley
KW  - Application service providers - Quality control
KW  - Capability maturity model (Computer software)
KW  - Software engineering
N1  - Includes bibliographical references and index
ER  -