TY  - BOOK
AU  - Scupola, Ada
TI  - Cases on managing e-services
SN  - 9781605660646
SN  - 200801031
U1  - 658.872 SCU 
PY  - 2009///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Customer services - Technological innovations
KW  - Electronic commerce
KW  - Service industries - Technological innovations
N1  - Includes bibliographical references and index
ER  -