Scupola, Ada <br/><br/>
Cases on managing e-services 
Ada Scupola 
 - Hershey, PA  Information Science Reference  2009 
 - xxiii, 299 p. : ill. ; 29 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781605660646 
<br/><br/><label>ISSN: </label>2008010312 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Technological innovations<br/>Electronic commerce<br/>Service industries - Technological innovations
<br/><br/><label>Dewey Class. No.: </label>658.872 SCU