TY  - BOOK
AU  - Klassen, Robert David
AU  - Menor, Larry J
TI  - Cases in operations management : building customer value through world-class operations
SN  - 9788178298641
SN  - 200500358
U1  - 658.5 KLA 
PY  - 2007///
CY  - Thousand Oaks, CA
PB  - SAGE Publications
KW  - Industrial management - Case studies
KW  - Production management - Case studies
N1  - Includes bibliographical references
ER  -