TY  - BOOK
AU  - Bergevin, Real
TI  - Call centers for dummies
SN  - 9780470677438
SN  - 200541564
U1  - 658.812 BER 
PY  - 2005///
CY  - Hoboken, N.J
PB  - J. Wiley & Sons Canada
KW  - Call centers - Management
N1  - Includes index
ER  -