Finch, Lloyd C <br/><br/>
Call center success : essential skills for CSRs 
Lloyd C. Finch 
 - Menlo Park, Calif  Crisp Learning  2000 
 - vi, 120 p. : ill. ; 26 cm 
<br/><br/> Includes bibliographical references (p. 118-119) 
<br/><br/><label>ISBN: </label>9788176495271 
<br/><br/><label>ISSN: </label>105371 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers<br/>Telephone etiquette
<br/><br/><label>Dewey Class. No.: </label>658.812068 FIN