Dawson, Keith <br/><br/>
Call center savvy : how to position your call center for the business challenges of the 21st century 
by Keith Dawson 
 - 1st ed 
 - New York  Telecom Books  2007 
 - [iv], 208 p. ; 22 cm 
<br/><br/><label>ISBN: </label>9781578200504 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers - Management
<br/><br/><label>Dewey Class. No.: </label>658.812 DAW