Sharp, Duane <br/><br/>
Call center operation : design, operation and maintenance 
Duane Sharp 
 - Amsterdam  Digital Press an Imprint of Elsevier  2003 
 - xiii,303p.:ill.;24cm 
<br/><br/><label>ISBN: </label>9781555582777 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call Center-Management
<br/><br/><label>Dewey Class. No.: </label>658.812 SHA