Smith, Ralph F <br/><br/>
Business process management and balanced scorecard : using processes as strategic drivers 
Ralph F. Smith 
 - Hoboken, NJ  J. Wiley & Sons  c2007 
 - x, 227 p. : ill. ; 24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470047460 
<br/><br/><label>ISSN: </label>2006020850 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Performance - Management<br/>Strategic planning<br/>Workflow - Management
<br/><br/><label>Dewey Class. No.: </label>658.51 SMI