TY  - BOOK
AU  - Jeston, John
AU  - Davenport, Thomas H
AU  - Nelis, Johan
TI  - Business process management : practical guidelines to successful implementations
SN  - 9780750686563
U1  - 658.4063 JES 
PY  - 2009///
CY  - Amsterdam
PB  - Elsevier
KW  - business process management
ER  -