Jeston, John <br/><br/>
Business process management : practical guidelines to successful implementations 
John Jeston ; Johan Nelis; Thomas H Davenport 
 - 2nd ed 
 - Amsterdam  Elsevier  2009 
 - xxvii,469 p. : ill. 
<br/><br/><label>ISBN: </label>9780750686563 
<br/><br/><label>Subjects--Topical Terms: </label><br/>business process management
<br/><br/><label>Dewey Class. No.: </label>658.4063 JES