TY  - BOOK
AU  - Locker, Kitty O
AU  - Kaczmarek, Stephen Kyo
TI  - Business communication : building critical skills
SN  - 9780073377728
U1  - 658.45 LOC 
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill Higher Education
KW  - Business communication
N1  - Includes bibliographical references (p. 550-557) and index
ER  -