Locker, Kitty O <br/><br/>
Business communication : building critical skills 
Kitty O. Locker, Stephen Kyo Kaczmarek 
 - 4th ed 
 - Boston  McGraw-Hill Higher Education  c2009 
 - xxviii, 576 p. : ill. (chiefly col.) ; 28 cm. 
<br/><br/> Includes bibliographical references (p. 550-557) and index 
<br/><br/><label>ISBN: </label>9780073377728 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication
<br/><br/><label>Dewey Class. No.: </label>658.45 LOC