TY  - BOOK
AU  - Lah, Thomas E
AU  - O'Connor, Steve
AU  - Peterson, Mitchel
TI  - Building professional services : the sirens' song
SN  - 9780130353894
SN  - 200207153
U1  - 004 LAH 
PY  - 2002///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall PTR
KW  - Business - Data processing
KW  - Computer service industry
KW  - Computer software - Quality control
N1  - Includes bibliographical references (p. 350) and index
ER  -