TY  - BOOK
AU  - Mills, Daniel Quinn
AU  - Friesen, G. Bruce
TI  - Broken promises : an unconventional view of what went wrong at IBM
SN  - 9780875846545
SN  - 95039965
U1  - 338.7610040973 MIL 
PY  - 1996///
CY  - Boston
PB  - Harvard Business School
KW  - Competition - United States
KW  - Computer industry - United States
KW  - International Business Machines Corporation
N1  - Includes bibliographical references (p. [195]-201) and index
ER  -