Butler, David L <br/><br/>
Bottom-line call center management : creating a culture of accountability and excellent customer service 
David L. Butler 
 - Amsterdam ; Boston  Elsevier Butterworth-Heinemann  c2004 
 - xxi, 179 p. : ill. ; 23 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780750676847 
<br/><br/><label>ISSN: </label>2004001073 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers - Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BUT