TY  - BOOK
AU  - Gerson, Richard F
TI  - Beyond customer service
SN  - 9788176495011
SN  - 97067632
U1  - 658.812 GER 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Customer relations
KW  - Customer services
ER  -