TY  - BOOK
AU  - Maitland, Iain
TI  - Make that call!
SN  - 9788175544550
U1  - 658.452 MAI 
PY  - 2009///
CY  - New Delhi
PB  - Kogan Page India
KW  - Telephone etiquette
KW  - Telephone in business
N1  - At head of title: The Sunday Times
ER  -