TY  - BOOK
AU  - Scott, Joel
AU  - Lee, David
TI  - Microsoft CRM 3 for dummies
SN  - 9780471799450
SN  - 200692063
U1  - 658.8120285 SCO 
PY  - 2006///
CY  - Hoboken, NJ
PB  - Wiley Pub
KW  - Customer relations - Data processing
KW  - Microsoft CRM
KW  - Relationship marketing
N1  - Includes index
ER  -