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Previous	658.812 MCK Managing customers through economic cycles	658.812 MCK Total access : giving customers what they want in an anytime, anywhere world	658.812 MCK What customers really want : how to bridge the gap between what your organization offers and what your clients crave	658.812 MEH Why my horse dosen't smile	658.812 MER May I help you? : great customer service for small business	658.812 MIL The new successful large account management : how to hold on your most important customers and turn them into long-term assets	658.812 MIS Customer service in retailing	Next

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Why my horse dosen't smile Vivek Mehrotra, Neelesh Kapoor

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