When customers think we don't eare: ending actions that self-destruct companies, customer service and jobs Richard W. Buchanan

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Publication details: New York The McGraw-Hill Companies 2008Edition: 3rd edDescription: ix, 230 p. ; 21 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 BUC (Browse shelf(Opens below))	Available		406720

Includes Index

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