Unleashing excellence : the complete guide to ultimate customer service Dennis Snow, Teri Yanovitch

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Publication details: Hoboken, NJ Wiley c2010Edition: 2nd edDescription: xviii, 238 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 SNO (Browse shelf(Opens below))	Available		131982

Includes index. Previous ed.: Sanford, Fla.: DC, 2004

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