Meeting customer needs Ian Smith

By:

Smith, Ian

Publication details: London ; New York Butterworth - Heinemann 2008Description: xiii, 218 p. ; 23 cmISBN:

9788131217801

Subject(s):

Customer Relation-Management

DDC classification:

658.812 SMI

Item type: Books

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Holdings
Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 SMI (Browse shelf(Opens below))	Available		291390

This is a third edition of Meeting Customer Needs, a diploma level book in the chartered Management institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled customer Focus, Marketing and Planning

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