Measuring quality : performance measurement in libraries Roswitha Poll, Peter te Boekhorst

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Publication details: München K.G. Saur 2007Edition: 2nd rev. edDescription: 269 p. : ill. ; 22 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	027.7 POL (Browse shelf(Opens below))	Available		388577

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Includes bibliographical references (p. 263-267)

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