The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage James L. Heskett, W. Earl Sasser, Joe Wheeler

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Publication details: Boston, MA Harvard Business School 2008Description: [iii], 225 p. : ill. ; 25 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	659.1 HES (Browse shelf(Opens below))	Available		504522

Includes bibliographical references (p. 209-214) and index

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