The nuts and bolts of CRM : customer relationship management Dhruv Nath

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Publication details: New Delhi Tata McGraw Hill Education Private Limited 2005Description: xxii, 208 p. : ill. ; 24cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 NAT (Browse shelf(Opens below))	Available		257131

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Previous	658.812 MUK Customer relationship management : a strategic approach to marketing	658.812 MUR Converting customer value : from retention to profit	658.812 NAT Managers first: customer service : competency guide	658.812 NAT The nuts and bolts of CRM : customer relationship management	658.812 NEW Why CRM doesn't work : how to win by letting customers manage the relationship	658.812 NEW Why Crm Doesn'T Work	658.812 NEW 100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world	Next

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