The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel company Joseph A. Michelli

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Publication details: New York McGraw-Hill 2008Description: xvi, 284 p. : ill. (some col.) ; 23 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.4092 MIC (Browse shelf(Opens below))	Available		491378

Includes bibliographical references (p. 265-271) and index

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