APA
Clow K. E., . (2003). Services Marketing: Operation, Management, and Strategy (Second Edition). : John Wiley & Sons.
Chicago
Clow Kenneth E, . 2003. Services Marketing: Operation, Management, and Strategy (Second Edition). : John Wiley & Sons.
Harvard
Clow K. E., . (2003). Services Marketing: Operation, Management, and Strategy (Second Edition). : John Wiley & Sons.
MLA
Clow Kenneth E, . Services Marketing: Operation, Management, and Strategy (Second Edition). : John Wiley & Sons. 2003.