The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success Richard Hodge and Lou Schachter

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Publication details: New Delhi McGraw-Hill 2006Description: xxii, 242 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.81 HOD (Browse shelf(Opens below))	Available		407902

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Includes bibliographical references and index

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