Includes bibliographical references

An indispensable addition to your project management, software engineering or computer science bookshelf, this book illuminates and simplifies otherwise complex topics in ROI. It presents extremely simple, but powerful metrics, models and methods for designing professional business cases and providing hard-hitting economic justification. It explores the most popular international methods, models and standards for software process improvement. The author?s practical tutorial on the costs, benefits and ROI of software process improvement is a soup-to-nuts guide that helps readers rapidly master powerful concepts. Rico demystifies esoteric concepts in ROI and provides a self-contained tutorial of ROI methods for novices as well as economic experts and a treasure-trove of value adding economic data which is missing from popular texts.