Appreciative Inquiry For Change Management / Sarah Lewis, Jonathan Passmore, : Using AI To Facilitate Organizational Development

Includes index

Appreciative Inquiry (AI) is now a widely recognized process for engaging people in organizational development and change management. Based around conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization s capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn t, and acknowledges the contribution of individuals in order to increase trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it in order to improve performance within your business. The book explains the skills, perspectives and approaches needed for successful AI, and demonstrates how AI can be applied in a practical conversational approach to your organizational challenges. AI has been used extensively to foster change in businesses across a variety of sectors -from health care systems, social profit organizations and educational institutions to local governments and religious institutions. In this book, case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable, why they are effective and how to promote, create and generate such conversations yourself. Appreciative Inquiry uses a four-stage process Identification of organizational processes that work well Envisioning of processes that would work well in the future Planning and prioritizing of those processes Implementation and execution of the proposed processes The book offers a practical approach to change within organizations, focusing on the contribution made by individuals and how to turn that contribution into more effective business performance. It takes the reader through the theory and practice of this approach, using a variety of case studies. It provides a thorough understanding of how to implement this most innovative of approaches in any organization, resulting in positive change and development.