The Call Centre Training Handbook : A complete guide to learning & development in contact centres / John P Wilson

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Language: English Publication details: 2009 London Kogan PageDescription: xiv, 319 p. : ill. 23 cmISBN:

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Item type: English Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.3124 WIL (Browse shelf(Opens below))	Available		696002
Anna Centenary Library 6TH FLOOR, A WING	658.3124 WIL (Browse shelf(Opens below))	Available		696001

Includes bibliographies and index

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