The Toyota Way / Jeffrey K. Liker

Fourth reprint 2024

Includes index

The best-selling guide to Toyota’s legendary business philosophy and production system just got better—updated with important new frameworks and case examples for driving innovation and quality in any business today Since its first publication 17 years ago, The Toyota Way has been helping business leaders learn how to marry lean tools and methods with developing people to meet their key business challenges. This fully revised edition builds on the original 14 management principles that have made it so popular, and includes new case examples from manufacturing and services. The revised model places scientific thinking at the center and explains how Toyota and other companies develop a fact-based way of solving problems in leaders and members at all levels of the organization. Deep observation and experimenting replace theorizing and assuming. In this book, the author delves below the surface of many lean six-sigma-agile programs to show readers how to align operational excellence with business strategies by developing people who: 1) Value challenges to energize improvement with a purpose 2) View lean systems as exposing problems for continuous improvement, not solutions to implement 3) Lead high-performance teams to achieve seemingly impossible challenges 4) Do detailed planning to breakdown complex challenges into smaller problems to solve, then address those problems one by one 5) Take a disciplined approach to learning through rapid experimentation and reflection 6) Build a culture of excellence built on mutual trust