Business Excellence Through Process Management / Manik Kher

Quality is an attitude to be acquired. This book tells you how to do this in the wake of the transition from the sellers’ market to buyers’ due to globalization. Gone are the days of selling inferior goods as ‘seconds’ to consumers. Based on the author’s extensive field-work in industries, this study traces this change in the shift of quality to the centre stage of business. A number of tools of quality management such as Lean Manufacturing, PDCA (Plan, Do, Check, Act) Cycle, Poka-yoke, Five Ss, Surveys, Benchmarking, Six Sigma and Total Productive Maintenance have been discussed in detail. The book fills the chasm between theory and practice, between the academia and professionals. This book provides a window to the current practices of process management and business excellence in industry. It presents some of the best and current practices of process management and provides good learning for engineering and management students aspiring to enter industry of any kind and working professionals seeking knowledge upgradation.