The Experience-Centric Organization : How to Win Through Customer Experience / Simon David Clatworthy

By:

Clatworthy, Simon David

Language: Eng Publication details: 2022 Mumbai Shroff Publishers & Distributors Pvt. Ltd.Edition: 1st edDescription: xv, 249 p. : ill. ; 24 cmISBN:

9789352138746

Subject(s):

Change Management

DDC classification:

658.4013 CLA

Summary: Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.

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Holdings
Item type	Current library	Call number	Status	Barcode
Books	Anna Centenary Library 6TH FLOOR, A WING	658.4013 CLA (Browse shelf(Opens below))	Available	692121
English Books	Anna Centenary Library 6TH FLOOR, A WING	658.4013 CLA;1 (Browse shelf(Opens below))	Available	692122

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Previous	658.4013 ADA Good products, bad products : essential elements to achieving superior quality	658.4013 BRU Six Sigma on a budget : achieving more with less using the principles of Six Sigma	658.4013 CHO Management Control System : A Text Book for Management Students of different Universities	658.4013 CLA The Experience-Centric Organization : How to Win Through Customer Experience	658.4013 CLA;1 The Experience-Centric Organization : How to Win Through Customer Experience	658.4013 ESC Quality management	658.4013 FLI Optimizing Data-to-learning-to-action: The Modern Approach to Continuous Performance Improvement for Businesses	Next

Includes index

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.

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The Experience-Centric Organization : How to Win Through Customer Experience / Simon David Clatworthy

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