Quality service : what every hospitality manager needs to know William B. Martin

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Publication details: Upper Saddle River, NJ Prentice Hall 2002Description: xvii, 202 p. : ill. ; 24 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	647.95068 MAR (Browse shelf(Opens below))	Available		294560

Includes bibliographical references (p. 197-198) and index

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