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Providing quality service : what every hospitality service provider needs to know William B. Martin
Publication details: Upper Saddle River, NJ Prentice Hall c2003Description: xvii, 167 p. : ill. ; 26 cmISBN:- 9780130967459
- 2002004228
- 647.94 MAR
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| Anna Centenary Library | 647.94 MAR (Browse shelf(Opens below)) | Available | 313808 |
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| 647.94 JHA Advanced Hotel Industry and tourism | 647.94 KHU Handbook of catering, hospitality and tourism | 647.94 LEO Housekeeping management | 647.94 MAR Providing quality service : what every hospitality service provider needs to know | 647.94 POW Hospitality industry : development and management | 647.94 POW Introduction to the hospitality industry | 647.94 RAG Hotel housekeeping : operations and management |
Includes bibliographical references (p. 161-162) and index
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