Providing quality service : what every hospitality service provider needs to know William B. Martin

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Publication details: Upper Saddle River, NJ Prentice Hall c2003Description: xvii, 167 p. : ill. ; 26 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	647.94 MAR (Browse shelf(Opens below))	Available		313808

Includes bibliographical references (p. 161-162) and index

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