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Quality management : creating and sustaining organizational effectiveness Donna C.S.Summers

By: Publication details: Upper Saddle River, N.J Pearson/Prentice Hall c2009Edition: 2nd edDescription: xiv, 574 p.: ill.; 24 cmISBN:
  • 9780135005101
ISSN:
  • 2008001026
Subject(s): DDC classification:
  • 658.4013 SUM
Item type: Books
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Includes bibliographical references (p.555-564) and index

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