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The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli

By: Language: English Publication details: New York McGraw-Hill 2007Description: xiv, 208 p. ; 21 cmISBN:
  • 9780071477840 ; 0071477845
Subject(s): DDC classification:
  • 658 MIC
Summary: "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."
Item type: English Books
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Includes bibliographical references (p. 183-193) and index

Includes index

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."

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