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The CRM handbook : a business guide to customer relationship management Jill Dyché
Publication details: Boston, MA Addison Wesley 2002Description: xxiv, 307 p. : ill. ; 24 cmISBN:- 9780201730623
- 658.812 DYC
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| Anna Centenary Library | 658.812 DYC (Browse shelf(Opens below)) | Available | 213657 | ||
| Anna Centenary Library | 658.812 DYC (Browse shelf(Opens below)) | Available | 94268 |
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| 658.812 DON CIM revision cards : delivering customer value | 658.812 DUC Crafting customer value | 658.812 DUC Crafting customer value : the art and science | 658.812 DYC The CRM handbook : a business guide to customer relationship management | 658.812 DYC The CRM handbook : a business guide to customer relationship management | 658.812 EGA Relationship marketing | 658.812 EGA Relationship marketing |
Includes bibliographical references (p. 281-286) and index
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