Services marketing : integrating customer focus across the firm Valarie A. Zeithaml ... [et al.]

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Publication details: Boston McGraw-Hill 2009Edition: 5th edDescription: xxiii, 708 p. : ill. ; 26 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.8 ZEI (Browse shelf(Opens below))	Available		254285

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Includes Index

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